The Laundry List Blog

Most of your contributions to your company should be leveraged, meaning your work should create tremendous value without a lot of time spent.
 
Once you have your daily operations running well, you will focus your time on three primary activities:

1. Increasing Top Line Revenue
2. Increasing Profitabili...

Are you building a company that focuses on providing you an income?
 
Or are you building a company that is an asset?
 
The majority of businesses (roughly 80%) are built with the purpose of providing an income to the owner.
 
To stay out of financial survival mode, the owner has setup the company to prov...

Going into the Spring change of seasons is the perfect time to re-engage out of pattern and lost clients. You can have a little fun, and show some personality, if you send existing clients this letter (either as a mailed letter and/or as an email). Create the surge of business that you are looking f...

 In most parts of the U.S., the changes of seasons that occur in both the spring and the fall account for the largest spikes in sales for our drycleaning companies.
 
Now is the time to start planning to optimize your marketing in a way that will make that spike in sales this spring be as great as pos...

I learned about the power of a good story from my mentor, Dan Kennedy. But each of us don’t have just one story. We have many stories. 
 
If you’re selling based on logic, features, or price… you’re losing.
 
Because people don’t buy facts. They buy stories.
 
Your business—big or small—needs 10 key stori...

Last week, I shared with you six of the twelve questions I ask myself at least once per year about the marketing systems we have in place. Today, I want to share with you the other six questions. My hope is that regardless of where you are on your journey and regardless of the size of your company, ...

At least once per year, usually, when I am doing my annual planning, I like to remind myself of the key marketing systems for our drycleaning company. I want to share with you the 12 questions I ask myself. I hope, regardless of where you are on your journey and regardless of your company's size, th...

Amazon, along with other big retailers, have leveled the playing field by commoditizing prices for products (and some services). If you want to buy a pocket calendar for next year, you get on Amazon, and it spits out all the options, delivery timeframes, and prices for what you are looking for. The ...

Your ability to create relationship equity is the number one way to make your life easier and make yourself more successful. 

Let me explain:

I like to think of Relationship Equity like a bank account. Deposits increase the balance of the account and withdrawals decrease the balance of the account. To...

Lesson #1 – Share Your Vision
You must have a vision that you believe in and are excited to share with others. This includes sharing your ideas and goals with your friends, family, team, clients, and community. Martin Luther King Jr. had a bold vision that allowed others to become magnetically attrac...

Almost every week, I talk to at least one drycleaner who refuses to discount their price as an incentive for their prospects and clients to take action. This drycleaner is worried that discounting their services is unnecessary and would degrade their brand.
 
I get it. The word “discounting” has negat...

While personal New Year's resolutions rarely come to fruition (as it usually takes changes in habits and in how you see yourself to make meaningful change), January IS a time where you can begin working on having a strong year in your business – and that can create huge results! 
 
Instead of shooting...

The majority of drycleaners I talk to do not focus on leads at all. They see people either as a client or a non-client. A client has come in and spent money on services, and a non-client has not. However, recently there has been more of a focus on warming up non-clients so they will become paying cl...

As we finish up 2024, and get excited to have our best year ever in 2025, I wanted to host a casual online meetup this Thursday at 1pm CST. Last time we did this, we blocked 90 minutes on the calendar and it went for over two hours! 
 
You see, when there is something wrong in your business, it almost...

One of the best definitions I have heard for “selling” comes from Dan Sullivan, my business coach for almost four years, and the owner of Strategic Coach. He said, “Selling is getting someone intellectually engaged in a future result that’s good for them, and getting them emotionally committed to ta...

There is tremendous opportunity right now to add extra production volume while leveraging your current equipment. A lot of businesses need ongoing linen service. Look for the companies with too much linen to do themselves, but are not large enough to be on the radar of the large linen companies like...

Thanksgiving is one of my favorite weeks of the year. It is a time where we show “thanks” for the people, places, and things in our lives. We also give thanks for the challenges we face that make us stronger. Giving thanks, or appreciating what we have, is what holds relationships together.
 
In past ...

I talk to a lot of drycleaning business owners. Many are just trying to do the same amount of sales they did last year. They have plateaued. Their sales have stopped growing.
 
If this applies to you and your situation, you have likely stopped playing offense. 
 
In a football game, you can occasionally...

As a drycleaning business owner, you will go to the next level of earnings by doing higher value work. One of the highest leveraged activities you can do is to build a bridge between your company and your clients that have gone out of pattern or are lost.
 
A bridge is meant to close the gap between w...

Walt Disney had a passion for innovating the client experience so his guests would never get bored. It is important to never be boring, never be stale. 
 
A bored client will go elsewhere. It might not have anything to do with your service, they are just bored - that’s not good. Being bored is actuall...